Fair use and availability
Everything you download from your MyChron stays yours, on your phone, and none of this applies to it: charts, track maps, lap comparisons and the deep dive all run on the device and have no limits at all.
The AI features are different. Each one uses model processing resources, through a provider we select or on our own infrastructure, so they come with allowances. This page says how that works, in plain terms.
What the AI comes with
- AI debriefs, follow-up questions, deep dives and multi-session comparison are part of Pro and Race Team. Newbie does not include AI.
- Pro includes generous daily, weekly and monthly allowances: enough for a full race weekend of analysis and then some. They are set so that normal use never reaches them. Race Team’s allowances are larger still.
- The allowances may change with demand and what the analysis costs us to run. We publish no fixed figure here for that reason. If you reach one, the app tells you which allowance it was and when it resets.
- One analysis runs at a time per subscription. Start another and the app will point you at the one already running. On Race Team, a batch you queue runs beside it, also one analysis at a time.
- Very large requests are bounded too. A long session or comparison may be refused with a message saying so.
If you reach an allowance, nothing else in the app is affected: your sessions, charts and maps keep working exactly as before.
When AI may be limited or paused
The AI features depend on services outside our control, so they are offered as they are and as available. We may limit, suspend or withdraw them, in whole or in part, at any time and without notice, for example:
- maintenance, deployments and incidents;
- an outage or change at a model provider;
- cost control, if usage or prices move sharply;
- preventing or responding to misuse.
We aim to keep any pause short and to say so in the app. A subscription buys the app and its features generally, not a guaranteed number of AI analyses in any period.
Misuse
Fair use means one subscriber using the app normally, including managing their drivers on Race Team. These are not:
- automating or scripting requests, or using the service through anything other than the Racemator app;
- sharing one subscription across several people;
- working around an allowance, a limit or a refusal;
- sending content that breaches these terms, our privacy policy, or a model provider's acceptable-use policy;
- anything that degrades the service for other drivers.
Where we see this, we may apply tighter limits to a subscription, pause its access to the AI features, or stop serving it. We keep limited request records to detect and investigate it; what, and for how long, is in the privacy policy. If you believe we have got it wrong, email contact@racemator.com: a real person reads it.
Billing, changes and refunds
Subscriptions are sold and billed by Apple, and managed in your Apple Account. Refunds are handled by Apple at reportaproblem.apple.com. Your purchase is also governed by Apple's Standard End User License Agreement, which is the Terms of Use for this app.
We may update this page at any time; the version posted here, with its date, is the one that applies from that date onwards. Nothing here affects rights you have under consumer law that cannot be excluded, such as the guarantees under the Australian Consumer Law.