Support
Contact
Email contact@racemator.com and include your app version (Settings → About) and what you were doing when the problem happened. If something misbehaved, attach the diagnostic log: Settings → Logging → Report a problem exports it straight into an email — it contains no personal information (see the privacy policy).
Prefer chat? Ask in the Racemator Discord — the fastest place for quick questions.
My MyChron isn't found
- Your phone must be on the same Wi-Fi network as the logger — either the MyChron's own access point, or the same router at the track/home.
- If you declined the Local Network permission prompt, enable it in iOS Settings → Apps → Racemator → Local Network — without it the app cannot see the logger at all.
- On a shared router, some access points isolate clients from each other ("AP/client isolation") — use the MyChron's own Wi-Fi, or "Connect by IP" in the Devices tab.
Subscriptions
- Plans are billed and managed by Apple. Change or cancel any time: in the app under Settings → Subscription, or in iOS Settings → Apple Account → Subscriptions.
- New phone or reinstalled? Tap Restore Purchases on the subscription screen — there's no account to sign into; your App Store subscription is the credential.
- Refunds are handled by Apple at reportaproblem.apple.com.
Your data
Sessions live on your device. Deleting the app deletes them — export anything you want to keep first. What leaves your device (only when you run an AI analysis) is covered in the privacy policy.